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Home not Loading

elwynl
Level 2

It's been a while since I use my Rift, and after several installation of oculus app, home still wont work, I tried to repair it but it's not working. all apps and games does work but without home it's feels empty. got the latest RTX3080 corei9, 64GB RAM, a Gundam built PC. any fix on this?

1 ACCEPTED SOLUTION

Accepted Solutions

OculusSupport
Community Manager
Community Manager

Hey there elwynl! First off, WOW! Congrats on the new awesome computer! Pertaining to your issue, clearing your app data and any duplicate data left over from the multiple installations should help. These are the folders you will need to clear the duplicate data from: C:\Users\YourUserProfile\AppData

C:\Users\YourUserProfile\AppData\Local

C:\Users\YourUserProfile\AppData\LocalLow

C:\Users\YourUserProfile\AppData\Roaming

C:\OculusSetup-DownloadCache

 

This community post may also help. The troubleshooting within the post seems to have worked for some users but not 100% of them, so try at your own discretion. 

 

If you're still having trouble, please let us know!

View solution in original post

4 REPLIES 4

OculusSupport
Community Manager
Community Manager

Hey there elwynl! First off, WOW! Congrats on the new awesome computer! Pertaining to your issue, clearing your app data and any duplicate data left over from the multiple installations should help. These are the folders you will need to clear the duplicate data from: C:\Users\YourUserProfile\AppData

C:\Users\YourUserProfile\AppData\Local

C:\Users\YourUserProfile\AppData\LocalLow

C:\Users\YourUserProfile\AppData\Roaming

C:\OculusSetup-DownloadCache

 

This community post may also help. The troubleshooting within the post seems to have worked for some users but not 100% of them, so try at your own discretion. 

 

If you're still having trouble, please let us know!

elwynl
Level 2

thanks for the response, I finally got my home working again! cheers!

It has truly been a pleasure! 

 

Also, YAY!! So glad to hear it is working again for you. We hope you have a wonderful VR adventure!

 

If you ever have any questions or concerns, we hope you will reach back out to us. Cheers!

Maybe Im slow, but what do you mean by clear? within those paths provided "appdata for example" there are multiple folders and not all pertaining to Oculus... Do I delete the Oculus folder(s) in the above paths?