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Installation issues

Level 2

I bought Lone Echo on my rift s and started installing it. It said error occurred while installing so I quit the app and restarted my PC. I’ve tried installing it several times and it keeps canceling the install. My computer hasn’t said anything about a security threat or anything that would keep it from installing and I have more than enough space. I need to know if someone can help me on this or if I need a refund.


Oculus Community Manager
Oculus Community Manager

Hey @yahlikejazz, try clean booting Windows 10, sometimes background software can block installations. You can find the steps to do clean boot here, on steps 1 & 3 please re-check/re-enable Oculus software and services before going to the next step. If you need further assistance, please open a support ticket with us here. Thanks!