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Installing purchased game

Zeelophone
Level 3

I purchased "Creed: Rise to Glory" from inside the store while in VR. Waited for it to download, only to find a notification : "Sorry, we couldn't install Creed: Rise to Glory. Visit Oculus support for help." Surely I can't have purchased it for the wrong platform if I purchased it through the store while wearing my rift S. Any clues as to how this may be resolved?

1 ACCEPTED SOLUTION

Accepted Solutions

Zeelophone
Level 3

I'll mark this as resolved and take this to the support thread.

View solution in original post

7 REPLIES 7

PITTCANNA
Level 12

it could of been just fluke of internet hiccup.  

Or it may be permissions:

When this occurs, i force close all oculus apps and services in the task manager, then re open the the software in windows and try to re-install.

I tried that. Didn't work.

Do you have any anti virus enabled that could be preventing it.

I have windows antivirus. That is all.

Zeelophone
Level 3

It gets to about 700Mb before it fails. 

Zeelophone_0-1618262052875.png

 

Zeelophone
Level 3

I'll mark this as resolved and take this to the support thread.

View solution in original post

I have the same problem with Pokerstars VR. Suddenly stopped working, reinstall taps out at 2gb with the same error. All other games and apps install no problem and I've completely wiped and reinstalled all oculus software. Still the same problem. I hope you get this sorted and I would love to hear how you managed it.