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Just Checking In

ghs22
Level 4

Monthly check in to see if Oculus has cared to fix the "USB port not connected/display port not connected" GLITCH that I have had for the 24 months I have owned this headset. Fixed yet?

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey there @ghs22! We hate hearing you've been getting that error message when you try to game and we know you'd rather be gaming than troubleshooting. We definitely want to assist you with getting this resolved as soon as possible. To help us determine what could be causing this we would need to look at your Oculus logs. You won't be able to upload them through this support channel, so we strongly encourage you reach out to us via email or chat

 

To gather the logs: 

  1. Open the Run window (Windows key + R).
  2. Enter and run: C:\Program Files\Oculus\Support\oculus-diagnostics\OculusLogGatherer.exe
    • The above link is the default directory. Bear in mind that if you installed the Oculus PC app to another drive you will need to update the command with the correct file path.
  3. Select the checkbox next to ‘Full logs’.
  4. Select "1 day" from the "Collect last" drop down list.
  5. Wait for the log collection to finish. This can take some time to complete.
  6. The program will automatically generate a zip file containing your logs, which will be saved to your desktop automatically.
  7. Attach the newly created zip file to your next support response.

We're looking forward to assisting you!