06-19-2019 10:50 AM
06-30-2019 06:38 PM
06-30-2019 06:54 PM
Pailloran said:
Yobiwan29 said:
A clean install (I mean Windows 10 !) didn't solve the issue here. It was fine a couple of days and then the ghost right touch controllers appeared again. Maybe it occurs when the USB cable is disconnected and reconnected, I don't know... Now I've got this virtual battery critical error everytime I put the Rift S on my head. Have to deal with it for now.
Do you find that it causes you to crash out of games? I could deal with having to clear an error on startup, but it constantly dumps me out of games.
06-30-2019 06:59 PM
thumbass said:
I'm having the same issue...keeps saying my right controller is low...I changed the battery 3 times int eh span of 2 minutes and nothing changed.
07-01-2019 06:06 PM
We appreciate the additional information, including the fact that older files and configuration is remaining which could be the cause.
In order to ensure the files are removed please use the instructions here on Microsoft's support site to enable the viewing of hidden files and folders.
Once this has been done, we request that you do the following:
Please note that this removes any currently eligible games from having automated refunds processed. You can look into requesting refunds, and what's accepted for such by clicking here.
07-03-2019 07:10 PM
Pailloran said:
This fixed the phantom right controller issue:We appreciate the additional information, including the fact that older files and configuration is remaining which could be the cause.
In order to ensure the files are removed please use the instructions here on Microsoft's support site to enable the viewing of hidden files and folders.
Once this has been done, we request that you do the following:
Please note that this removes any currently eligible games from having automated refunds processed. You can look into requesting refunds, and what's accepted for such by clicking here.
- Disconnect your computer from the internet.
- Backup any necessary content.
- You can find steps on how to do so by clicking here.
- Reboot into Safe Mode.
- Uninstall Oculus Home using the Control Panel.
- Delete all Oculus folders from the following folder:
- C:\Program Files
- Remove any Oculus folders from the following locations:
- These may be hidden folders that require viewing to be enabled.
- C:\Users\YourUserProfile\AppData
- C:\Users\YourUserProfile\AppData\Local
- C:\Users\YourUserProfile\AppData\LocalLow
- C:\Users\YourUserProfile\AppData\Roaming
- C:\OculusSetup-DownloadCache\
- C:\Users<profile>\AppData\Local\Temp\OculusSetup\
- Restart your computer in normal mode.
- Reconnect your computer to the internet.
- Install Oculus Home again using the setup tool from our website here.
- Ensure that Oculus is set as a trusted program in your firewall and that your anti-virus is temporarily disabled or uninstalled.
07-04-2019 09:39 AM
07-05-2019 02:13 AM
07-05-2019 04:28 AM
07-06-2019 04:08 PM
ElusiveMarlin said:
This has been "fixed" using a tool written by one of the community members, (@kojack)
See his post here on what to do:
https://forums.oculusvr.com/community/discussion/78200/oculus-phantom-touch-remover-fix-those-multip...
Hope it helps
08-16-2019 05:16 AM