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My Order

BlackJack55555
Level 2
First & foremost it is Ridiculous there is no email or phone number to call for customer service... I consider that extremely poor customer service, I am trying to find out about an order I placed but my account claims I have no orders....My Order # is 395333724738391... The other concerning thing to me is that they still have not charged my card.
Thanks
Customer
3 REPLIES 3

BlackJack55555
Level 2
Customer Service

Richooal
Level 12
You need to open a support ticket here...................

https://tickets.oculusvr.com/hc/en-us/requests/new

Also, they will not charge your card until the item is ready for dispatch.

i5 6600k - GTX1060 - 8GB RAM - Rift CV1 + 3 Sensors - 1 minor problem
Dear Oculus, If it ain't broke, don't fix it, please.

Mushroomies
Level 7
I had the same thing happen to me. I ordered new headset 2 days ago and never received anything. I contacted Support and I was told I ordered under a Guest account and that is why it did not show up. They checked to make sure it went through and it did. They even provided me a link to look at my purchase. It is just a guess but maybe the same thing happened with you. I wish you the best with this matter.