cancel
Showing results for 
Search instead for 
Did you mean: 

Oculus Rift S black screen crashes and static noise

Makarua
Level 3

Hi,



I am having a problem with my new Oculus Rift S in which it
will black screen randomly and i will hear a static noise as it does this. The
system crashes on any game, and has been occurring at any time between 10
minutes after booting up the game, to 3 hours after booting up the game.
Sometimes when the crash occurs I get a windows notification saying that the
DisplayPort isn’t connected, but this doesn’t happen every time the system
crashes.



Options used to try and rectify the situation which have
failed:



·        
Uninstalled and reinstalled the Oculus Software.



·        
Repair the Oculus Software.



·        
Uninstalled and reinstalled SteamVR.



·        
Checked that SteamVR and oculus software are up
to date which they are.



·        
Checked that Windows 10 is up to date which it
is.



·        
Checked that my GPU driver is up to date which
it is.



·        
Checked that USB drivers are up to date which
they are.



·        
Tried every USB Socket on my laptop



·        
Turned off Power Saving mode in Device Manager
for all the USB sockets.



·        
Disabled USB selective suspend setting in the
Windows Power Options.



·        
Checked the DisplayPort wire is properly
connected to my laptop



·        
Checked that the DisplayPort wire connection in
the headset is connected properly.



·        
Turned off Kaspersky



·        
Turned off Razer Cortex Boost ( Which did stop
the SteamVR games lagging )



·        
Ran the Oculus software in Administrator.



·        
Turned the volume on the Oculus Rift S down to
20% ( As some websites stated that loud noises can cause this problem)



·        
Restarted the Oculus Service.



·        
Restarted the Oculus Runtime Service.



 



 



 



These are my Laptops specifications:



GPU : NVIDIA GeGorce GTX 1060



CPU: Intel® Core™ i7-7700HQ CPU @ 2.80GHz



Memory: 16GB



Motherboard: MSI  MS-1785


94 REPLIES 94

Rtas_
Level 2
I have the same problem, except i hear a very high pitched buzzing before the ensuing black screen and tv static noise. Still waiting on a response from oculus support, however i believe it may have something to do with the latest oculus software update.

Makarua
Level 3

Rtas_ said:

I have the same problem, except i hear a very high pitched buzzing before the ensuing black screen and tv static noise. Still waiting on a response from oculus support, however i believe it may have something to do with the latest oculus software update.


What PC/Laptop do you have and what graphics card do you have ?

DewDurtTea
Level 2
I have this exact same issue and have also tried most of the things OP has listed.

DRCGaming
Level 2
The same thing is happening to me. Would be nice if there was a fix for this.

Balaurtheraptor
Level 2
Same issue here. Only started happening about three weeks ago though. It has gotten really bad when playing Alyx. 

VierVonKreuz
Level 2
I started having these issues after I changed out my motherboard and processor about two weeks ago. I've tried the above fixes with no success, and wondering if it's a compatibility issue with the motherboard. My next step is probably going to be to buy a PCE USB expansion card and try running the Oculus through it.

My current specs are:
PRIME X570-P (AM4)
AMD Ryzen 5 3600X
16gig RAM
NVIDIA GeForce GTX 1070

I hope a fix is discovered soon so I can get through more than an hour of HL: Alyx without having to restart my software.

afunfun22
Level 2
Same problem for me, it seems to be linked to a lot of stuff happening at once. I get this when I load into a new level in Half Life Alyx

Zacuter
Level 2
same problem , Didn't have this problem before .. these very annoying me .. help can fix it soon 
When I play for 30 minutes or an hour.
Sometimes it can play for four or five hours, and it will lose the display connection....

Andrewe1
Level 3
Just so people are aware, there's another thread in the support section with some of us having the exact same problem:

https://forums.oculusvr.com/community/discussion/87567/oculus-rift-s-problems-sensors-cant-track-hea...

You guys are not alone, and it almost certainly is a software problem, not a hardware defect.

Oculus really screwed this product up. Right before the most important game in VR history.