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Oculus Rift S black screen crashes and static noise

Makarua
Explorer

Hi,

I am having a problem with my new Oculus Rift S in which it
will black screen randomly and i will hear a static noise as it does this. The
system crashes on any game, and has been occurring at any time between 10
minutes after booting up the game, to 3 hours after booting up the game.
Sometimes when the crash occurs I get a windows notification saying that the
DisplayPort isn’t connected, but this doesn’t happen every time the system
crashes.

 

Options used to try and rectify the situation which have
failed:

·        Uninstalled and reinstalled the Oculus Software.

·        Repair the Oculus Software.

·        Uninstalled and reinstalled SteamVR.

·        Checked that SteamVR and oculus software are up to date which they are.

·        Checked that Windows 10 is up to date which it is.

·        Checked that my GPU driver is up to date which it is.

·        Checked that USB drivers are up to date which they are.

·        Tried every USB Socket on my laptop

·        Turned off Power Saving mode in Device Manager for all the USB sockets.

·        Disabled USB selective suspend setting in the Windows Power Options.

·        Checked the DisplayPort wire is properly connected to my laptop

·        Checked that the DisplayPort wire connection in the headset is connected properly.

·        Turned off Kaspersky

·        Turned off Razer Cortex Boost ( Which did stop the SteamVR games lagging )

·        Ran the Oculus software in Administrator.

·        Turned the volume on the Oculus Rift S down to 20% ( As some websites stated that loud noises can cause this problem)

·        Restarted the Oculus Service.

·        Restarted the Oculus Runtime Service.

 

These are my Laptops specifications:

GPU : NVIDIA GeGorce GTX 1060

CPU: Intel® Core™ i7-7700HQ CPU @ 2.80GHz

Memory: 16GB

Motherboard: MSI  MS-1785

 

104 REPLIES 104

Markify
Protege
Damn quest

IIXJakeDoomXII
Honored Guest
well, all we can do now is just hope they fix it in the next software update, then next one, then the next one, then the one after that, and an infinite loop of hoping and not getting it.

Markify
Protege
Bet their still gonna keep making updates for the quest and oculus link

Anonymous
Not applicable

Markify said:

Bet their still gonna keep making updates for the quest and oculus link

It would seem of late that is where their main focus is. However one would think they would release the PTC first on the Quest rather than Rift due to that, or both at the same time.
One would think they would want Quest users feedback on the PTC software since much of it seems to be focused
on Quest now. I guess at least they do get Quest Link users feedback as it is.

Markify
Protege
But this is a common problem with the rift s

Markify
Protege
Ok this this bullcrap, now it's doing this whenever I launch a game 

Shaggy6412
Explorer
R5 3600 gtx 2060 super. Upgraded from a 1060. Really starting to miss my 1060. Same BS

Markify
Protege
*arms freeze* BEEEEEEEEP *static sound* *headset disconnects*

andrew_helmer
Honored Guest
Same issue.

Got the Rift S for Christmas for my sons and it worked flawlessly until around February. Now it will play various lengths of time (depending on the game) before getting a screeching sound and crash to black screen.
I had a 970GTX , and upgraded to a 2060RTX in January. It still worked fine for another month or so after the upgrade, so not sure if thats it.

So no response from Oculus? This is getting fairly ridiculous . I have a $400 paperweight that my sons REALLY want to play, but are disappointed they cant.

Markify
Protege
Same here but mine started doing this at March