Okay, a couple months ago, i was playing Blade and Sorcery VR on the oculus rift S when all of a sudden my tracking on my Rift S stopped working. i tried plugging it into every USB port on my PC and it still didn't work. i tried repairing the software...taking the the cable out of the headset and plugging it back in, checked my software for anything weird. even allowed my usb to have unopposed power. i even reset my pc with the thing plugged in. opted for the beta channel. nothing on the internet as far as i can tell has worked. the only thing that was different was that i upgraded my pc from a 2 gb graphics card to a 4gb graphics card. i am at wits end with this thing and i don't know why nothing is working.
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We've got a few ideas for you to get back in the game; but we'd like to clarify some points first.
We've got no problem helping and we want to make sure we start off strong.
Thank you for getting back to us. We appreciate you letting us know more about this tracking issue, as well as the troubleshooting steps you've previously attempted.
This is looking like a more complex issue than we were initially thinking.
We are going to need to collect Oculus log files from you, which is going to require us taking this to a private channel where an individual agent will assist you further. If you're unfamiliar with log files, don't worry, we'll be happy to lead you through it!
This will spit out a file that you'll need to attach to your support email here. Along with those log files, if you would include a link to this thread to ensure we have full context of your issue.