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Received an empty box from Oculus

iGotKiLoS
Level 2
My package finally came in today been waiting almost a month for it to ship. Got to the UPS store and got the box, seemed extremely light for a 9-pound shipment, opened it in the store cause I had a feeling something was wrong, opened it to find nothing but a divider inside the box. No one else has had this package besides wherever they ship the product from and UPS, have talked to UPS and have put in a support claim with oculus. Hopefully, this is resolved fast. I have seen multiple people with this same issue and am just wondering if they had their situation resolved and how it was resolved as well.
10 REPLIES 10

dburne
Level 16
Wow how strange...
Rift CV1| Rift S| Quest| Reverb G2| Index| Vive Pro 2

kojack
Volunteer Moderator
Volunteer Moderator
This is at least the third instance of this happening that I've seen recently.
Author: Oculus Monitor,  Auto Oculus Touch,  Forum Dark Mode, Phantom Touch Remover,  X-Plane Fixer
Hardware: Threadripper 1950x, MSI Gaming Trio 2080TI, Asrock X399 Taich
Headsets: Wrap 1200VR, DK1, DK2, CV1, Rift-S, GearVR, Go, Quest, Quest 2, Reverb G2

TomCgcmfc
Level 16
I don't believe any of these posers, I mean posters, lol!
9 9900k, rtx3090, 32 Gb ram, 1tb ssd, 4tb hdd. xi hero wifi mb, 750w psu, Quest 2 w/Air Link, Vive Pro.

wuzp
Level 8
As stated in previous posts; it is my belief these issues are only occurring with international orders.  And the thefts occur while the packages spend time at each country's customs clearing agency; on the way from Oculus to the buyer.

I recently had an experience in which I ordered some face masks, imprinted with a "political statement" from a company based in Texas.  I then watched for a week as the FedEx order (apparently made in China) made its way to me through customs in China, Japan, and Alaska; before getting to me.  I imagine that any time, whenever my package was inspected, "something bad" could've happened if my "political statement" offended anyone.

Unfortunately, the only recourse is for the buyer(s) to report the tampered packages to Oculus; because Oculus is the one who (hopefully) insured the shipments.

RuneSR2
Level 16
Might be a good idea not to sign for a package that has close to no weight - otherwise it's a tricky situation trying to convince Oculus that you really got an empty box and didn't just steal the hmd, especially if the carrier has registered normal weight for a package containing a hmd. 

Of course the situation is different if FedEx or whoever delivered the package has registered that the package weighs way too little to contain the Rift-S. 

I know some also claimed to have gotten empty Index boxes from Valve, not sure what happened there or how it got solved.

Valve Index & Oculus Rift CV1, Asus Strix OC RTX™ 3090, i9-10900K (5.3Ghz), 32GB 3200MHz, 8TB
"Ask not what VR can do for you, but what you can do for VR"

Alfsdad
Level 2
Wow ? this needs looked into . Sounds like the ups guys I’d say 

Sirgabalot
Level 2
I just had the same thing happen to me. I had ordered a Right Touch Controller and a Quest Facial Interface and received an empty box as well. I'm working through getting it resolved.

Megalithik
Level 5
Why is this suddenly becoming a thing in the past month?

RedRizla
Level 16
When it all gets sorted out and you end up getting another VR headset do you get to keep the empty boxes?