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Rift S 'Sensors can't track headset'

zMyriadz
Level 2

Hello everyone. I'm having an issue in my Rift S device set up. I just recently upgraded my motherboard and CPU from a B450/Ryzen 5 2600 to a B550/Ryzen 5600 and my Rift S won't work anymore... I have tried many troubleshooting such as 
-Reinstalling Oculus Software
-Updating to Public Beta Test Software
-Changing Camera Privacy Settings
-Plugging into every USB on board
-Plugging directly into GPU's USB with an adapter (RTX 2070 Super)
-Changing BIOS settings to PCIE 3.0
-Updating BIOS
None of these worked...
Would appreciate some help.

2 REPLIES 2

danwarb
Level 2

I think I have the same or a similar issue. Rift S doesn't work with an MSI B550 Gaming Plus, but still works flawlessly with an ASUS Z87,  i5 4670k and the same GPU.

 

I've tried every port on the B550, a fresh windows installation, a powered USB hub and the recommended PCIe USB expansion cards (Startech and Inateck) with no luck.

OculusSupport
Oculus Community Manager
Oculus Community Manager

Thanks for troubleshooting the matter on your end! We're more than happy to look into further options to assist you at this point, please click here to submit a ticket and include your Oculus Diagnostics Logs. Thanks!