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Rift S Stuck on Sensors Check

Dra9onsFury
Explorer

As Above just can't get past this check was working before.

 

My system is

 

Ryzen 9 5900X

RTX 3070 TI

64 GB

X570 Motherboard Auros Elite

 

I have tried everything apart from reinstalling windows 10.

 

What I have done so far:

 

Unplug USB then display port and wait

Reinstall Oculus Software

New PCI card 3.0 Fresco one

Reseat cable at both ends

Privacy Camera is on

Power saving to USB Disabled

 

I Just don't get what is going on.

 

Sometimes I get the 3 dots and sound in the back ground.

 

Any Idea's Please.

 

5 REPLIES 5

MetaQuestSupport
Community Manager
Community Manager

Hi there, thanks for taking the time to troubleshoot this matter on your end! We'd like to help you out with this, could you please click here to submit a ticket and include your Oculus Diagnostics Logs? Thanks so much!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Thank you done as requested.

 

Hi Is there any update please?

I doubt it, mine is broken and they apparently refuse to offer any assistance as the device is "out of market" and "out of warranty." They won't even answer my question of whether or not they will sell a replacement cable, they just repeat the same script over and over even blatantly re-asking the same questions on the same ticket I already answered.

 

 

So if you're out of warranty start looking for a new headset, they won't help and they don't care. They are posting on the forums at this point only to try to save face.

Deleted Post.