11-26-2020 12:17 PM
02-01-2021 02:44 PM
03-13-2021 06:12 AM
I tried the tip with the beta from rickenn and thereby finally gave my Rift S the death blow.
After installing the beta drivers, even the USB cable is not recognized and the glasses are finally dead.
Thank you Oculus for these fantastic drivers, after more than a year of frustration I am finally free of this plague called Rift S. In the 17 months, not even 20 hours of playtime without disconnections, constant cable plugging in and unplugging or other problems were possible.
03-13-2021 12:30 PM
Have tried everything, sent a log over at 04:24 last night (morning) as have had a a brick since xmas. Really really disappointed as up to the issues it has been an excellent unit.......
03-14-2021 10:20 AM
For your info re USB and DisplayPort problems, i've had about a ticket raised with oculus support since december 2020.
today i got sent a brand new optical cable and it's fixed all my issues (for now, touch wood).
The ONLY thing that's different is i had an original rift s headset (brand new), a refurb unit sent as a replacement, and a brand new cable sent.
the cables that came with my headsets had similar serial numbers; Serial number: 1WEGCH507X0376 / 1WEGCH50L30346
the brand new cable out of box today has; 1WEGCH609E0303 and my mate who's never had a problem with rift s, his cable also begins with 1WEGCH6.
check the QR code sticker on the optical cable and double check, my only guess albeit not confirmed is potential faulty batches of cables?
03-15-2021 02:55 AM
Hi G, you are a legend, thanks for taking time to respond. Just checked my SN and it is:- 1WEGCH51U99331 So seems to be in the same as in the "5" after the CH so probably the same batch as yours! Still waiting on support to come back after sending log files over, but may send over your post and see what they think.
03-15-2021 02:59 AM
Feel free to quote my suppor ticket ref; 2188581
like i said it's not confirmed at the moment but the more people who confirm back 1WEGCH5 cables are being used and having problems the more this will get looked at from Oculus.
03-15-2021 03:10 AM
Cheers pal, just onto support through chat so will let you know how it goes.
03-15-2021 03:22 AM
Another thing worth doing if you get a new cable;
Remove Potential Corrupt USB drivers
Especially if you've transitioned between general release and public beta channel.
programs and features - uninstall oculus.
I indexed my entire C:/Windows folder, app data, local, roaming, local low. etc and deleted all reference to oculus after uninstalling the software. - recommend doing this only if you've got a ssd or m.2 drive.
to do this on windows press windows key and type search - select "search permissions & history"
go down to excluded folders - click on windows, etc and remove them from exclusions.
go to file explorer and search for "oculus" and delete it all.
Ran a disk clean-up
Rebooted my machine.
Downloaded brand new copy of software from website and ran through entire setup process.
as a just incase also!
03-25-2021 12:48 AM
How did you get on
03-27-2021 07:44 AM
Hi G,
Passed on all the information to the support agent (who was actually really helpful), and the upshot is that they sent me DHL labels to send the headset and lead back to them and they are replacing them with a new set, so happy days! I should have these by next Friday so will be back up and running.
Really appreciate your help mate, don't think I would have got it resolved without it.
Cheers The Taff