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Rift S way way down under

johnmckav
Level 3

My Oculus Rift S default view is now way under the floor, anyway to reset to normal?

 

I've tried:

Restarting the Oculus app

Rebooting the PC

Reseating cables

Stopping and restarting Oculus Runtime Service

 

Same issue in Steam games

Running Oculus app version 33.0.0.28.194 (33.0.0.28.194)

1 ACCEPTED SOLUTION

Accepted Solutions

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hey there! When you reset or create Guardian, you should be able to bring your controller to the floor in beginning and it’ll set it right there. 

Also, when you are setting the floor level and stand up, does the floor height change with you? If yes, try putting some small objects around the play space as anchor locations and see if that helps.

If the problem persists, please open a ticket with Oculus Support.

View solution in original post

2 REPLIES 2

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hey there! When you reset or create Guardian, you should be able to bring your controller to the floor in beginning and it’ll set it right there. 

Also, when you are setting the floor level and stand up, does the floor height change with you? If yes, try putting some small objects around the play space as anchor locations and see if that helps.

If the problem persists, please open a ticket with Oculus Support.

View solution in original post

Thanks that worked however the first few times the floor field was missing, after it appeared the controlling dialog box was 50 feet above my head and I had to guess where the Yes / No / Continue buttons were.