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SOLVED! Oculus software restart required wont go away, black screen in headset - Rift S

GammaTheBanana
Level 3
Solution: Sending my headset to oculus worked for me, other solutions in comments

Whenever I connect my headset the software keeps saying that I need to restart my Oculus Software, done so multiple times, still wont go away. If I try to ignore the message then all I will see in my headset is a black screen. The headset is connected and active and the light on the headset is either white or orange. I've tried updating all my drivers (nvidia, usb, device manager, windows, oculus), tried the PTC, went out of the PTC, turned camera settings on and off in windows too. I've sent a message to Oculus Support about a week ago and still have not even recieved an answer... I haven't been able to use my Rift S for more than a month and it only really feels like a waste of money now that I can't even return it since I bought it in June... worked fine then but ever since I tried my rift S after 1.39 I've had this issue.
27 REPLIES 27

mmmmonsterkill
Level 2
Remove all other unneeded USB devices solves the problem at my side

g00dby3
Level 2
Same proplem I have had my rift s for 6 or 7 months but I just recently got a pc with usb 3.0 but I have everything working fine except for the video
Please help I haven't even used it yet

nezayer
Level 2
anybody have resolved this issue? I have tried everything, and I even went out to buy PCI-E USB 3 card and that didnt even fix the issue

GammaTheBanana
Level 3

nezayer said:

anybody have resolved this issue? I have tried everything, and I even went out to buy PCI-E USB 3 card and that didnt even fix the issue


I asked for a new rift s, fixed it for me

cornlifter
Level 2


Hi everyone,

As people have mentioned here, this is a USB issue.
I have around 70 Oculus Rift S out there, on the same Windows update (1909), same laptop models, same Oculus App version, same Nvidia drivers, connected to the same networks, etc...

And yet for some reason only a third of them have this issue.

I haven't found the cause yet, but I've found a fix.

If your computer has a USB-C port, get a USB->USB-C adapter and use that with the Rift S. Reboot your computer, and now everything's green. No reinstall needed.

I've shipped the same adapter to ~20 clients, and it fixed the issue immediately for all of them.

I still don't understand why it only happens on some of our machines though.


I hope that helps!
Cheers,
~LegendBacon


This didn't work for me, althought I used a Pixel 2 USB female -> USBC male adapter.. Said "Usb 3 Required" or something.

What worked is when I tried swapping into every other USB 3.0 slot [ B450 Tomahawk motherboard]. I had the software running after restart with headset unplugged. Let it boot up then plugged in everything once the software was up and it worked. Tempted to send the headset back since I have to get on my knees and play around with which USB to use at what time just to simply get it to connect - EVERY REBOOT. Clearly a USB driver issue, but I'd appreciate my $400 piece of equipment coming with the ability and support necessary to get past starting up. 

MaggieL
Level 2

I had
the same issue a few weeks after getting the headset. I had tried to install
and unninstall the oculus software but it wasn't the solution. Support gave me
these steps to follow in case it helps anyone with the same issue, I basically
did all of them to get it working.







"I
have some questions, additional steps, and requests for you:



·        
Are you leaving your headset plugged in
to the computer all the time? The Rift S should be unplugged and stored safely
in its box when not in use, along with the Touch Controllers with batteries
removed. When you start/restart your PC, the computer will power all the ports
at the same time which does not provide enough power for the Rift S. This can
lead to display/connectivity issues.



·        
Confirm you have the latest Windows
update.



·        
Confirm you've updated your Graphics
drivers. 



 



·        
Update the USB drivers:



1.      
Navigate to your Device Manager.



2.      
Uninstall all USB drivers.



3.      
Restart your computer. This will install
the Windows default drivers.



 



·        
Install the latest Oculus drivers. To do
this:



1.      
Close the Oculus app.



2.      
Press the Windows key + R on your
keyboard to open the Run command.



3.      
Enter C:\Program
Files\Oculus\Support\oculus-drivers



4.      
Open and run the oculus-driver.exe



5.      
Open the Oculus app and then try to
connect your headset again.



6.      
Restart the Oculus app on your PC
computer.



 



·        
Disable the "Allow the computer to
turn off this device to save power":



1.      
Right click the Start menu and select
Device Manager.



2.      
Scroll down and open the USB section.



3.      
Right click the first option and select
Update. Wait for this to finish.



4.      
Right click the first option and select
Properties.



5.      
Open the Power Management tab, and
uncheck the "Allow this device to turn off" box. The tab might not be
there for all entries. If missing, move to the next one.



6.      
Repeat steps 4 and 5 for each item in
the USB section.



 



·        
Confirm your Camera Permissions are set
correctly:



1.      
Open your Windows Settings.



2.      
Click Privacy.



3.      
Click Camera.



4.      
Change your "Allow apps to access
your camera" setting to "On".



 



·        
Re-install Rift S Sensors:



1.      
Open Device Manager.



2.      
Go to Universal Serial Bus Controllers.



3.      
Uninstall/Remove the Rift S sensor items
listed.



4.      
Click Scan for Hardware Changes at the
top of Device Manager and wait a few minutes for the items removed to
return."


Rosherau
Level 2


Hi everyone,

As people have mentioned here, this is a USB issue.
I have around 70 Oculus Rift S out there, on the same Windows update (1909), same laptop models, same Oculus App version, same Nvidia drivers, connected to the same networks, etc...

And yet for some reason only a third of them have this issue.

I haven't found the cause yet, but I've found a fix.

If your computer has a USB-C port, get a USB->USB-C adapter and use that with the Rift S. Reboot your computer, and now everything's green. No reinstall needed.

I've shipped the same adapter to ~20 clients, and it fixed the issue immediately for all of them.

I still don't understand why it only happens on some of our machines though.


I hope that helps!
Cheers,
~LegendBacon


Tried this, unfortunately it dosnt work for me, i also tried removing that windows update 1909 or whatever it is dosnt work, also uninstalled everythign reloaded, yeah, i also tried every usb port, still cant get it to stick i know there is a fix for this as it helps 1/3 of the people. ill keep trying.

S1XX
Level 2
THIS SOLVED OUR ISSUE ...Check your usb hubs .... we used a 2.0 to 3.0 hub but we had it plugged into a 3.0 usb anyway we (my wife and I) we use the device called Tendak 8 ports powered hub splitter from Amazon .... not saying it will help you... but it did fix our issue. We now keep it plugged into the 2.0 port.