10-13-2019 04:47 AM
01-10-2020 09:45 AM
01-11-2020 10:02 AM
01-11-2020 11:26 AM
01-15-2020 05:21 AM
nezayer said:
anybody have resolved this issue? I have tried everything, and I even went out to buy PCI-E USB 3 card and that didnt even fix the issue
01-23-2020 08:45 AM
LegendBacon said:
Hi everyone,
As people have mentioned here, this is a USB issue.
I have around 70 Oculus Rift S out there, on the same Windows update (1909), same laptop models, same Oculus App version, same Nvidia drivers, connected to the same networks, etc...
And yet for some reason only a third of them have this issue.
I haven't found the cause yet, but I've found a fix.
If your computer has a USB-C port, get a USB->USB-C adapter and use that with the Rift S. Reboot your computer, and now everything's green. No reinstall needed.
I've shipped the same adapter to ~20 clients, and it fixed the issue immediately for all of them.
I still don't understand why it only happens on some of our machines though.
I hope that helps!
Cheers,
~LegendBacon
01-25-2020 07:39 AM
I had
the same issue a few weeks after getting the headset. I had tried to install
and unninstall the oculus software but it wasn't the solution. Support gave me
these steps to follow in case it helps anyone with the same issue, I basically
did all of them to get it working.
"I
have some questions, additional steps, and requests for you:
·
Are you leaving your headset plugged in
to the computer all the time? The Rift S should be unplugged and stored safely
in its box when not in use, along with the Touch Controllers with batteries
removed. When you start/restart your PC, the computer will power all the ports
at the same time which does not provide enough power for the Rift S. This can
lead to display/connectivity issues.
·
Confirm you have the latest Windows
update.
·
Confirm you've updated your Graphics
drivers.
·
Update the USB drivers:
1.
Navigate to your Device Manager.
2.
Uninstall all USB drivers.
3.
Restart your computer. This will install
the Windows default drivers.
·
Install the latest Oculus drivers. To do
this:
1.
Close the Oculus app.
2.
Press the Windows key + R on your
keyboard to open the Run command.
3.
Enter C:\Program
Files\Oculus\Support\oculus-drivers
4.
Open and run the oculus-driver.exe
5.
Open the Oculus app and then try to
connect your headset again.
6.
Restart the Oculus app on your PC
computer.
·
Disable the "Allow the computer to
turn off this device to save power":
1.
Right click the Start menu and select
Device Manager.
2.
Scroll down and open the USB section.
3.
Right click the first option and select
Update. Wait for this to finish.
4.
Right click the first option and select
Properties.
5.
Open the Power Management tab, and
uncheck the "Allow this device to turn off" box. The tab might not be
there for all entries. If missing, move to the next one.
6.
Repeat steps 4 and 5 for each item in
the USB section.
·
Confirm your Camera Permissions are set
correctly:
1.
Open your Windows Settings.
2.
Click Privacy.
3.
Click Camera.
4.
Change your "Allow apps to access
your camera" setting to "On".
·
Re-install Rift S Sensors:
1.
Open Device Manager.
2.
Go to Universal Serial Bus Controllers.
3.
Uninstall/Remove the Rift S sensor items
listed.
4.
Click Scan for Hardware Changes at the
top of Device Manager and wait a few minutes for the items removed to
return."
03-02-2020 07:04 PM
LegendBacon said:
Hi everyone,
As people have mentioned here, this is a USB issue.
I have around 70 Oculus Rift S out there, on the same Windows update (1909), same laptop models, same Oculus App version, same Nvidia drivers, connected to the same networks, etc...
And yet for some reason only a third of them have this issue.
I haven't found the cause yet, but I've found a fix.
If your computer has a USB-C port, get a USB->USB-C adapter and use that with the Rift S. Reboot your computer, and now everything's green. No reinstall needed.
I've shipped the same adapter to ~20 clients, and it fixed the issue immediately for all of them.
I still don't understand why it only happens on some of our machines though.
I hope that helps!
Cheers,
~LegendBacon
05-25-2020 10:31 AM