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Level 2

There is no sound in game when I am using my oculus unless I open my oculus menu. Then when I close the menu to get back to the game the sound goes away again.


Community Manager
Community Manager

Hey there, thanks for reaching out. I see you are having audio issues in which you can only hear audio when you open the Oculus Menu. It definitely distracts from the experience when you can't hear what's going on around you, so let's get this figured out for you so you can game with no distractions. First, I would like you to check your audio settings in Oculus App. I will post the steps for how to check it underneath.


From within the Oculus App settings, go to the audio tab and select your audio to your Rift S.


If this has already been done or it did not work, try these steps

  • Re-seat the USB cable and headset cable
  • Try another USB 3.0 port
  • Disconnect any additional microphones
  • Exit any additional applications that record audio
  • Set the headset as the default Windows communication device

If these steps do not work, we recommend submitting a ticket to our Support Team. You can do so here: You may choose between whichever you may prefer, chatting with a live agent or emailing an agent.