09-20-2018 03:23 AM
09-20-2018 03:29 AM
09-20-2018 03:48 AM
09-20-2018 04:34 AM
09-20-2018 04:40 AM
09-20-2018 04:46 AM
09-20-2018 04:48 AM
09-20-2018 07:38 AM
09-20-2018 07:40 AM
We have all the major couriers here, UPS included, and it's a matter of warranty, not purchase of new kit.
LZoltowski said:
It's a little bit more complicated than that I think, Oculus includes free delivery within the price of the product, that is counted as mainland only delivery because it's a fixed low cost for them within their courier deal. If they were to send the sensor to non mainland then they would need to pay the courier more, from a consumer perspective that can seem daft and that there must be an easy solution.
"Why can't they just pay more or let me pay the difference?"
No doubt the system on their end is not that flexible, it's all locked into place so it would be impossible for a support representative to even make that happen on their end. It was probably a decision made when they set up their supply and logistics to keep costs down.
Also, how do you know DHL is the Oculus courier of choice? As far as I know, it's UPS only from their Netherlands distribution centre for the EU region.
09-20-2018 07:52 AM
Mr_BStard said:
I've still yet to find someone willing to do this for me but my options are limited. I'd have to reimburse the person receiving the replacement sensor so they can ship it on to me. The unit is only 5 months into it's warranty, and I shouldn't need to spend money on getting it shipped to me from the UK when all Oculus needs to do is ship it direct via DHL. It would be easier to buy a replacement but that's not the point. I've yet to come across another company who don't ship to my location for warranty RMA's. I'm an IT techy by trade so I get to deal with warranty claims often enough and have never had this trouble getting warranty replacement kit (for customers, that is).
I now know (after the Rift was bought) that they won't sell to the Channel Islands (I don't know why, maybe the powers that be at FB don't like offshore Crown dependencies?) but warranty should be honoured. Love the Rift, now wish I never had it.