05-27-2019 07:39 AM
06-12-2019 04:08 PM
06-12-2019 04:10 PM
RG4520 said:
@sraura
As I've said before, really glad you were able to solve your flashing issue. Having said that:
Checking your motherboard and chip-set manufacturer's website for updates is PC owner 101 super basic stuff. Stop talking about it like you've discovered the secret formula to Coca Cola.
06-12-2019 04:33 PM
mhajii210 said:
Guys I have tried everything listed on the support site and everything I could think of with no luck. I even tried Oculus Homeless, removing overclock and going back to default, and making sure BIOS and drivers are all up-to-date. I am still getting the same static flashes (2-3 per hour) as day 1 with no change whatsoever. I just submitted a ticket in case support will want me to try a new cable. My return window from Amazon ends 6/22 and I'm getting worried here. No one seems to know if this is a software or hardware issue.
06-12-2019 04:37 PM
06-12-2019 04:57 PM
AlexAtkinUK said:
Its my understand that in most cases, manufacturers do not customise the drivers at all - they are just direct copies from the chipset vendors. The difference seen is most likely to be that board/laptop manufacturers usually trail behind the latest versions.
I've always used generic chipset vendor drivers over manufacturers, as manufacturers tend to stop updating their support pages after a year or two while vendors keep releasing indefinitely.
06-13-2019 12:23 AM
06-13-2019 02:08 AM
mhajii210 said:
Guys I have tried everything listed on the support site and everything I could think of with no luck. I even tried Oculus Homeless, removing overclock and going back to default, and making sure BIOS and drivers are all up-to-date. I am still getting the same static flashes (2-3 per hour) as day 1 with no change whatsoever. I just submitted a ticket in case support will want me to try a new cable. My return window from Amazon ends 6/22 and I'm getting worried here. No one seems to know if this is a software or hardware issue.
My advice is, if you're approaching the end of your return window and you're not confident the issue will be fixed, return it. I'd give the same advice for anything purchased that isn't performing as you'd expected.
I had a similar experience with a GPS sports watch that had its battery life severely reduced by a firmware update that wasn't getting resolve with subsequent firmware. So as it was getting to a month of the 2 year warranty period running out, back it went. You won't thank anyone for telling you it'll be fixed if it isn't.
I'll be keeping my Rift-S though as my confidence is high in this instance (the flashes on mine seemed to have reduced to the point that I haven't had one in the last 2 hours of use) but it's a personal choice.
Edit: Also it's worth taking into account that you're not limited to the 30 day Amazon return policy. The seller's guarantee period is also in place with Oculus (2 years here in the EU), although of course you'd have to go through the support ticket process and try all the things they suggest before getting to the point that a return is authorised.
06-13-2019 05:11 AM
06-13-2019 05:28 AM
06-13-2019 06:32 AM