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grey screen after being asked to pick a pfp

QuantumCrab
Honored Guest

I was attempting to set up an account, and it keeps grey screening when i pick one of oculus's pfp, and when i pick mine it says "Sorry, we were unable to set your profile photo. Please try a gain later. If this issue continues, please visit Oculus Support to get help". I am unable to use my headset without getting past this step, so any help would be appreciated!

1 REPLY 1

AshiqThaha
Explorer

This has been happening for about last 7 days, and no fix so far asper the support team. if you would like a work  around that will get you started. follow below... 

 

  1. You will need to download this file: https://drive.google.com/file/d/1dprJ7QxIzyzb4jZC-H-fQ_sRzOVCFA62/viewI have downloaded it myself, its around 580MB.
  2. Then, use something like Oculus Tray Icon (https://www.reddit.com/r/oculus/comments/5okoju/oculus_tray_tool/) to kill the oculus service.
  3. Then replace the files in your C:\Program Files\Oculus\Support folder with those from the zipped file and voila!
  4. After that, restart oculus app and it should work.
  5. After the full setup process, you might need to uninstall and install it again to have the latest version! But then it should work properly!


EDIT: I have added another mirror for Support.rar, Oculus Tray Tool and USB Deview: https://drive.google.com/drive/folders/1IPoyK8G2Nm_9o5hc2Ez91Us1WPtt0GAz?usp=sharing

Youtube Vid: https://www.youtube.com/watch?v=0UyKqe3IBIg