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help bug Guardian

mathq
Level 2

Hi every body,

since yersterday I have this problem :

I see guardian limits in blue when I move even if I don't touch the limits 😞

 

Can someone help me please ?

I reset all config many times but no result :'(

1 ACCEPTED SOLUTION

Accepted Solutions

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hey, there! Thanks for reaching out. It seems like you are experiencing issues concerning your Oculus Guardian. That's never something that we want to see.

 

We would like you to try a few steps below to see if this resolves your issue:

 

  • Select Settings from the bottom toolbar.
  • Select Guardian in the left menu.

  • Click Adjust Guardian.

  • Follow the on-screen instructions to reset your Guardian.

 

Please visit the Oculus Support site (https://support.oculus.com/guardian/) for more information on resetting your guardian. If these steps don't work for you, please let us know so that we can continue to troubleshoot your issue. We hope to hear back from you soon!

View solution in original post

2 REPLIES 2

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hey, there! Thanks for reaching out. It seems like you are experiencing issues concerning your Oculus Guardian. That's never something that we want to see.

 

We would like you to try a few steps below to see if this resolves your issue:

 

  • Select Settings from the bottom toolbar.
  • Select Guardian in the left menu.

  • Click Adjust Guardian.

  • Follow the on-screen instructions to reset your Guardian.

 

Please visit the Oculus Support site (https://support.oculus.com/guardian/) for more information on resetting your guardian. If these steps don't work for you, please let us know so that we can continue to troubleshoot your issue. We hope to hear back from you soon!

View solution in original post

Hi there

thx for your answer but I've already tried this.

I also tried to reset all config but no result