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my Rift S wont connect / no displayport connection

Girutea
Level 2

Rist S suddenly wont connect. I replug all cable the usb//dp  as well as replug from headset. When I get it to connect I get either a black screen or a three dot grey screen, audio is fine.

1 ACCEPTED SOLUTION

Accepted Solutions

Thank you for getting back to us regarding this issue. So that we can assist you best, we'd like to ask that you gather your log files and submit them in a support ticket. Should you need them, the steps to gather your logs can be found below:

  1. Please connect your Oculus device to your computer
  2. Find your Oculus installation directory (Generally this will be located at 'C:\Program Files\Oculus')
  3. Navigate to Support and then oculus-diagnostics
  4. Double-click OculusLogGatherer and wait for an executable to appear
  5. Select Get All Logs
  6. This will create a .zip file on your desktop. Please attach that zip file to your support ticket 

We look forward to hearing from you.

View solution in original post

3 REPLIES 3

OculusSupport
Community Manager
Community Manager

Hey there! We're sorry to hear you're having this issue with your Rift S not connecting all of a sudden. We know how concerning this can be when you haven't had any issues in the past, and we want to help find a resolution with you.

 

If you haven't done so already, please check to make sure your drivers are up to date. If you need the steps to do this, you can find them in this public support article. We hope this helps, but if you need further assistance with resolving your connection issue, just let us know. 😊

need further assistance, everything is up to date

Thank you for getting back to us regarding this issue. So that we can assist you best, we'd like to ask that you gather your log files and submit them in a support ticket. Should you need them, the steps to gather your logs can be found below:

  1. Please connect your Oculus device to your computer
  2. Find your Oculus installation directory (Generally this will be located at 'C:\Program Files\Oculus')
  3. Navigate to Support and then oculus-diagnostics
  4. Double-click OculusLogGatherer and wait for an executable to appear
  5. Select Get All Logs
  6. This will create a .zip file on your desktop. Please attach that zip file to your support ticket 

We look forward to hearing from you.