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Oculus Setup - Install Blocked, AntiVirus - RunCheck 'Dawn.Preflight.CpuArchitectureCheck' failed.

OcuNewBie
Level 2
Hi,

I am trying to install the OculusRuntime but it keeps saying Install Blocked due to some antivirus. I have turned off everything but the problem persists. Now regardless of whether its on or off, the log keeps saying : RunCheck 'Dawn.Preflight.CpuArchitectureCheck' failed.  I am uploading the full log for your reference. I hope someone can help.

-Kumsan-
4 REPLIES 4

sherpa25
Level 4
Hi, did you get any support? Were you able to resolve it and run oculussetup successfully?

cybereality
Level 15
It may be that your CPU is not supported. What model is it?
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

timckchan
Level 3
Where is the Oculus setup log file located ? I am having the "Install Blocked" issues. Want to see exactly what is the issue.  Thanks

cybereality
Level 15
https://forums.oculus.com/community/discussion/33792/how-to-get-logs-for-bug-reports-for-consumer-ri...
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV