03-25-2021 06:17 PM - edited 03-28-2021 03:32 PM
Hi guys,
I was trying to install the PC App today. The installation worked quite fine. The moment when the VR says to establish the link in the VR and the rest have to be done on the Computer, my Oculus App starts.
This is how it looks like: https://imgur.com/z4qgqiZ
I've updated the NVidia graphics driver and repaired the Oculus app. What else can I do? My firewall is off and there is no Virus Defender installed, the active Virus control from Windows is off.
Thanks
EDIT: Reddit Thread with official oculus support statement: https://www.reddit.com/r/oculus/comments/mdhl4q/grey_screen_indefinitely_during_software_setup/
EDIT2: Use Oculus Tray Tool to restart or kill the service, works fine for me, while troubleshooting back and forth.
Download Link here: https://www.reddit.com/r/oculus/comments/5okoju/oculus_tray_tool/
EDIT 3: I have added another mirror for Support.rar, Oculus Tray Tool and USB Deview: https://drive.google.com/drive/folders/1IPoyK8G2Nm_9o5hc2Ez91Us1WPtt0GAz?usp=sharing
Solved! Go to Solution.
03-26-2021 03:15 AM
it seems this problem is recent
03-26-2021 03:17 AM
Same problem, i did the windows update. Try to uninstall and re install the app. It doesn't work.
I dont think about the problem come from my PC.
Config; Intel Core I9
RTX Geforce 3090
64 Gb Ram
03-26-2021 03:23 AM
I found this topic on the forum already... but I did as requested and it didn't help.
https://forums.oculusvr.com/t5/Support/Help-required-Oculus-Software-Blank-Screen/td-p/769352/page/4
Additionally, I opened a new topic on oculusquest on reddit last night, but somehow I got downvoted 😕
https://www.reddit.com/r/OculusQuest/comments/mdbwpu/oculus_app_not_starting/
03-26-2021 04:31 AM
Dang. Yeah its specifically after choosing a profile picture on new setup. Can't find any topics on Google talking about it. I had to come to support forums to find all these people having the same issue.
03-26-2021 04:31 AM
I might just return my oculus quest 2
03-26-2021 05:20 AM
Same problem, after selecting profile picture the gray screen appears and nothing happens after that..
03-26-2021 05:27 AM - edited 03-26-2021 05:27 AM
1. Disconnect your computer from the internet
1. Backup any necessary content.
2.You can find steps on how to do so by clicking here.
1.Reboot into Safe Mode.
2.Uninstall Oculus Home using the Control Panel.
3.Delete all Oculus folders from the following order:
3. C:\Program Files
1.Remove any Oculus folders from the following locations:
4. C:\Users\YourUserProfile\AppData
5. C:\Users\YourUserProfile\AppData\Local
6. C:\Users\YourUserProfile\AppData\LocalLow
7. C:\Users\YourUserProfile\AppData\Roaming
8. C:\OculusSetup-DownloadCache
1. Restart your computer in normal mode.
2. Reconnect your computer to the internet.
3. Install Oculus Home again using the setup tool from our website here.
Try this steps. A user back from 2019 had this issue and worked this way. Don't know if it will solve. As it seems, this is a common issue that no one have a right answer.
03-26-2021 05:31 AM
I have posted it already above and tried it also, didnt work for me. Several users in the same thread were saying that not everybody could solve the problem this way. It might have worked only for a few.
03-26-2021 05:31 AM
Got the same problem, i hope Oculus fixes this really fast.
03-26-2021 05:38 AM
Same issue here. Just bought Oculus Quest 2 today to play PC games. Bad luck.