03-25-2021 06:17 PM - edited 03-28-2021 03:32 PM
Hi guys,
I was trying to install the PC App today. The installation worked quite fine. The moment when the VR says to establish the link in the VR and the rest have to be done on the Computer, my Oculus App starts.
This is how it looks like: https://imgur.com/z4qgqiZ
I've updated the NVidia graphics driver and repaired the Oculus app. What else can I do? My firewall is off and there is no Virus Defender installed, the active Virus control from Windows is off.
Thanks
EDIT: Reddit Thread with official oculus support statement: https://www.reddit.com/r/oculus/comments/mdhl4q/grey_screen_indefinitely_during_software_setup/
EDIT2: Use Oculus Tray Tool to restart or kill the service, works fine for me, while troubleshooting back and forth.
Download Link here: https://www.reddit.com/r/oculus/comments/5okoju/oculus_tray_tool/
EDIT 3: I have added another mirror for Support.rar, Oculus Tray Tool and USB Deview: https://drive.google.com/drive/folders/1IPoyK8G2Nm_9o5hc2Ez91Us1WPtt0GAz?usp=sharing
Solved! Go to Solution.
03-26-2021 06:29 AM
Yep, same problem on my end. It shows a grey screen after setting up the profile picture.
03-26-2021 06:29 AM
i have removed and reinstalled 3 times so obv it is a problem with the app. They better pull thier finger out and sort it as they will have a lot of unhappy customers coming thier way.
03-26-2021 06:34 AM
i was having this issue as well all last night I'm glad i finally found a thread of others with this i thought i was alone, does anyone know how to get it to work if tried a lot of way to try and get it worked even uninstalled to give it an over excessive amount of storage on the drive i had it on
03-26-2021 06:36 AM - edited 03-26-2021 06:36 AM
What I did until now:
Run and Install as Administrator
Clean everything in the safe mode and reinstall
Tried to repair the installation
Updated all drivers
TRied to downgrade my Nvidia drivers to the December Ver
Disabled firewall and all the possible other antivirus settings in Win
Played with Energy Saving Options etc
Kill and restart the OVRServices in the TaskManager
Reinstalling the game probably 10-15 times (lucky me I have a 250MBit download speed, thinking to upgrade to 1Gig lol)
I installed the app on my business lenovo laptop - same issue!
BTW I can see a lot of errors in the AutoAnalysis log file
03-26-2021 06:36 AM
Unfortunately no fix yet. Like it was stated before earlier in the forum, oculus did post on reddit that they are working on it. They request that you file a support ticket and attach your logs to it if possible to help them solve the issue.
03-26-2021 06:55 AM
Having the exact same issue!
03-26-2021 07:00 AM
Having the same issue. Just got my Quest 2 and I tried all of the solutions, none worked
03-26-2021 07:07 AM
Same issue over here
03-26-2021 07:09 AM
I have the same problem
03-26-2021 07:22 AM
Has anyone tried connecting the oculus vr-glasses and start playing Steam vr-games. Do they work?
I don't know if the drivers have been installed in my pc, so I don't want to try that yet.