12-03-2022 03:48 PM
I just got a new PC and it is VR-ready. When I try to connect my Quest 2 using air-link it gets stuck looking for the PC.
12-05-2022 08:31 PM
Hi there @Scarlett_Raven534, thank you for reaching out to the community. We know how troublesome it is to have issues getting Air Link to connect to your PC, but we are here to assist you all that we can. Just to double check your PC meets our requirements for PCVR, please check this webpage out. Does Link via cable connect properly?
If everything checks out, please make sure the following are true for your setup:
You can also read more about setting up Air Link here as this article has some useful information pertaining to it. We hope this does the trick and don't hesitate to reach back out to us if any changes do or do not occur.
12-17-2022 10:05 AM - edited 12-17-2022 10:14 AM
12-17-2022 10:23 AM
Hey there @Akualoa! We see you're having issues with getting your headset connected to your PC using AirLink. This isn't the VR experience we want you to have, we'd love to help get this resolved for you! We appreciate you sharing the steps you've already tried, that helps us better determine the best course of action moving forward. At this time, we may need to take a closer look into what could be causing this issue for you, here's how you can gather your PC logs to send to our support team:
We look forward to getting this sorted out for you!
12-17-2022 10:36 AM - edited 12-17-2022 01:16 PM
Will do! Thank you for the speedy reply!
EDIT: Support ticket created!
02-26-2023
07:24 PM
- last edited on
02-27-2023
09:15 AM
by
TheAntiSocializ
05-04-2023 10:38 AM
ive tried evreything that was stated but it still dosent seem to be able to find my pc my oculus app and headset are up to date, im kind of late to this chat i hope you can still help me tho
05-05-2023 10:02 AM
Hey there, @nechDdose. We can definitely understand your concerns with the connectivity issues between your headset and PC. We'd be glad to help out however we can! Please reach out to us through the Meta Store Support website as we'll need to review your logs, then we'll be able to proceed from there. We'll be looking forward to hearing from you!