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My Software is crashing while installing

hanimad
Level 3

‎01-27-2020 03:21 PM

Install 'Dawn.Setup.InstallFirewallRulesStep' succeeded.
[Debug] [28.01.2020 00:01:41] Install 'Dawn.Setup.InstallUninstallerStep' succeeded.
[Debug] [28.01.2020 00:01:41] Extracting asset 'Oculus.ico'.
[Debug] [28.01.2020 00:01:41] Install 'Dawn.Setup.InstallShortcutsStep' succeeded.
[Debug] [28.01.2020 00:01:41] Setting installed release channel to 'LIVE'.
[Debug] [28.01.2020 00:01:41] Install 'Dawn.Setup.CreateRegistryKeysStep' succeeded.
[Info] [28.01.2020 00:01:41] Driver version from supplied version file: 1.43.0.000008
[Debug] [28.01.2020 00:01:55] Process C:\Program Files\Oculus\Support\oculus-drivers\oculus-driver.exe exited with code 0 (success).
[Debug] [28.01.2020 00:01:55] Install 'Dawn.Setup.InstallDriversStep' succeeded.
[Error] [28.01.2020 00:01:55] Failed to create service 'OVRService'.  [1073]
[Debug] [28.01.2020 00:01:55] Install 'Dawn.Setup.InstallRuntimeStep' failed.
[Warning] [28.01.2020 00:01:55] Rolling back installation.
[Debug] [28.01.2020 00:01:55] Attempting to stop the Runtime service.
[Debug] [28.01.2020 00:02:04] Done.  Runtime state: Stopped.
[Debug] [28.01.2020 00:02:04] Uninstall 'Dawn.Setup.InstallRuntimeStep' failed.

So everytime i start the installation everything is fine till its at 100% than it just crashes the whole computer which is saying "something went wrong" and i just see the typical blue screen of Windows. I´d appreciate it if ANYONE has a clue and can help me. I think the main probolem is the thing with "Failed to create service "OVRService" [1073]. I read some ways to fix it in the internet but it did not work on my pc.

That is the important part of the log, because everything else went fine. I just got the Oculus rift and wanted to install it but it always fails the installation. Here my computer specs:
Nvidia Geforce GTX 1060
AMD Ryzen 7 1700X
16GB RAM
(Is the motherboard relevant? i guess not)
Thanks for the help already^^
Edit: i somehow solved it but got another new problem: https://forums.oculusvr.com/developer/discussion/85785/my-software-isnt-working#latest
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1 REPLY 1

hanimad
Level 3

‎01-27-2020 03:45 PM

Addition i found that in another log...

Server closed connection
Browser process crashed with exception: Error: Cannot find module '../screen'
Error: Cannot find module '../screen'
    at Module._resolveFilename (internal/modules/cjs/loader.js:602:15)
    at Function.Module._resolveFilename (C:\Program Files\Oculus\Support\oculus-client\resources\electron.asar\common\reset-search-paths.js:35:12)
    at Function.Module._load (internal/modules/cjs/loader.js:528:25)
    at Module.require (internal/modules/cjs/loader.js:658:17)
    at require (internal/modules/cjs/helpers.js:20:18)
    at Object.get [as screen] (C:\Program Files\Oculus\Support\oculus-client\resources\electron.asar\browser\api\exports\electron.js:11:16)
    at getDisplayWorkArea (C:\Program Files\Oculus\Support\oculus-client\resources\app.asar\output\app.js:1:316410)
    at adjustWindowSize (C:\Program Files\Oculus\Support\oculus-client\resources\app.asar\output\app.js:1:291500)
    at new SkylineWindow (C:\Program Files\Oculus\Support\oculus-client\resources\app.asar\output\app.js:1:292202)
    at Application.openSplashWindow (C:\Program Files\Oculus\Support\oculus-client\resources\app.asar\output\app.js:1:165999)

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