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forgetting your pattern

RickVH01
Level 2

good evening everyone,

 

i have an issue that when i follow your instructions when i forgot my pattern i have to go to the oculus app.

but when i try to connect the app and the headset it still asks me for a pattern soo how can i reset a pattern if i dont know the pattern.

i have read that there are a lot more cases like mine and i dont get how a big company like this can make such a huge mistake.

i hope you guys can fix this because im not factory resetting my quest.

2 REPLIES 2

Mythix666
Level 2

I'm having the same problem did you have any luck getting into your account. I'm desperate and not sure what to do.

Hey there! We know dealing with a forgotten pattern is no fun whatsoever, but we have just the solution! The remedy to this is a factory reset, but fret not, because we have something called Cloud Backup! With this feature enabled; your game settings, content, and progress will be backed up, which allows you to easily pick up where you left off in a game!

 

That being said, here is the link to more information on the Cloud Backup feature and how to enable it: https://metaque.st/CloudBackup and here is the link with the information on performing a factory reset: https://metaque.st/FactoryReset

If you have any other questions or concerns, please don't hesitate to hit us back up, we love helping our Meta Quest Fam!