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Black screen issue with my Oculus Gear Vr

panwart3693
Level 2

 I have been trying to solve this since months now. I am fed up of this black screen that wont open at all with just a cross sign at bottom. Help me or i reach Customer Courts.

4 REPLIES 4

OculusSupport
Community Manager
Community Manager

Hey there,

 

While we don't provide technical support for the Gear VR anymore, Samsung can! Here's a link to their VR support page. Maybe give them a ring and see what they say?

 

Link: https://www.samsung.com/us/support/mobile/virtual-reality/ 

d2jkazb
Level 5

some people had same issue and fixed it try search for reddit.com and gear vr 

NO solutions for us then.

 

d2jkazb
Level 5

did u try cleaning the ports with toothbrush? i saw someone mentioning black screen and after he did clean the ports everything was working again as normal or try the phone put in vr developer mode and run a vr game without the headset and u will see if the problem is software related or hardware related right away ,,,