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Gear V R note 4 edition (Oculus run time stopped + black screen

Anonymous
Not applicable
I just received   an older  Gear V R which is   for the Samsung Note 4  (got from eBay).   The seller verified that  the head set works fully 

When I  connected    the phone in to the head set,   the Oculus app  and it's updates down loaded successfully  

But  when I put the phone in,   I get a error message saying  "Oculus run time has  stopped "  and then get a black screen.   When I take the phone out,  the black screen remains (with  a white x in the corner)   for a few seconds then reverts  back to  the usual phone menu   screen 

When I wait for about a minute,   some V R menu comes up to tell me to adjust the  wheel to my liking,  but that quickly shuts off back to black screen after about 10  seconds.  It may come up again for a few seconds,  then back to black screen again 

I am in Britain,  but  I have  a   AT&T  US version of the Note 4 which is running on the 5.1.1 Lollipop (some how this got sold to me on eBay)   and I can not update  to Marsh mallow 6.0.1  with out being connected to AT&T,    which   we don't get here.   I am on the three network,  but the soft ware update  option is greyed out

Any advice as to what I can do would be great  
4 REPLIES 4

WinterVR
Level 2
I'm having the same problem except I didn't get the headset from a different person, this is my own headset I bought directly from you guys. And don't tell me to uninstall and then reinstall all the Oculus stuff, that's what started this problem in the first place.

WinterVR
Level 2
For that matter I literally used this and it worked fine last night.

Anonymous
Not applicable
Sorry  to read  you are   having   the same  problem

It  shouldn't  be so complicated

Do  you know  if lollipop 5.1.1  works  with  the latest version of   the oculus  app?  because  there is no way I can update my soft ware as I  have an American  phone that is a AT & T version ,  Note 4





tocsrechno
Level 2
are you able to update using a usb cable and smart switch?  and when you brought the gear vr on ebay, did you get the 16gb card that comes with the gear vr?