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Gear VR and Prime Video VR - Error 4104

kingjohn77
Level 3

Hello,

 

Just recently all 3 of my Gear VR compatible phones (S7, S9, S10+) stopped working with the Prime Video VR App from Amazon.

I always get the error 4104 during app start (while still showing the yellow  Amazon logo)

Any news or updates,  how to fix this?

Has anyone manages to get around this error?

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Unfortunately we've seen a few similar reports to this, so we'd love if you could also go ahead and submit a big report here

 

Also, we definitely recommend being sure to test out a hard reset by holding down the power button until the headset shuts down, then turning it back on after a few moments.