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New Samsung Gear VR on S6 Edge black screen

Level 2
Hello, i buy the Gear VR recently  and unfortunatly at my first try it did make the installation and all the updates require for the oculus app and all. but after plugging it again, i got the famous black screen. i do have at the connection a starting sound but from all i've read now i don't have the final sound that pop the oculus HUD. i didn't have a single taste of the VR environnement. and i've search the site in order to send an email or even a ticket to the support but all we got is some information, FAQ, or known problem(that of course doesnt help with my problem). Perhaps someone here can help me fix this issue or tell me how to contact the support. (sorry for my english)