I might be being stupid here but I can't respond to reviews on my App. It says here https://developer3.oculus.com/documentation/publish/latest/concepts/user-reviews/ that you can respond to reviews but I can't find the response button.
All I want to do is contact the person to explain the issue they are having and that it will be resolved soon.
Our app in the Galery Apps is with the same problem. Another of our apps that is already in the Games section has not this error. Not sure if it is on purpose.