I have an oculus account that has 2fa but I have a new phone number . I cannot get into my headset . I have sent numerous emails to oculus support , over three weeks now and no response. My Facebook account has the new number and cannot get in with that . Any hope out there or should I flood Reddit and this forum with negative reviews?
Still no response from facebook. It will be two months coming up without any help resetting my new phone number to receive the sms code for two factor authentication. I have two devices with hundreds of dollars in games from oculus any much more from steam. I will start to put more tickets in, I have over 25 in now. I was told that too many may prolong things, well I waited a few weeks after the first ticket and that still got no response so I’m thinking that is nothing but bull. I am at the end of the rope here and will hit the reddit circuit soon with this complaint. I basically had my money stolen by Facebook and Oculus and I am beyond pissed.
Still no reply , almost two months without being able to use my oculus devices. The 2fa code goes to my old phone number. I need oculus to change my phone number to get the sms code. Over 25 support tickets with no meaningful response. I think ticket number 23 someone on this forum stated Facebook would look at it, that was 3 weeks ago. I will keep posting updates , hopefully nobody else actually needs support to get their oculus device or devices working because I am going on two months without help.
Still no response. Being nice did nothing, after a month and a half without a response brought out the disgust. I have hundreds of dollars in games from oculus and hundreds more from steam link. What an embarrassment for Zuck, not that he cares. I have no where else to turn, obviously the support team is not there for customers. As I have stayed Facebook has my correct phone number, the oculus phone number needs to be changed so I can receive the sms code for 2fa. Please search 2fa and two factor authentication to verify how long I have been trying to get help . I have two useless devices .
Hi @Supra4U, I replied to your DM too, so we can just keep our conversation there if you'd like, in case I need to get any extra/private information.
I've checked in on your case and made sure it's in the right hands. They'll be in touch as soon as there's more to share or if they need anything further from you. For the sake of keeping the community clean, I've gone through and merged most of your other threads here, and deleted a few duplicates.
It's always best to keep the conversation in one place, otherwise the information needed to help may be spread out or missed entirely.
Still nothing from facebook on changing my old phone number out for the 2fa. I was wondering if I can just log into my oculus devices under this user account so my son can just play Monkey tag ? When or if Facebook does change my primary account phone number to the new number so I can receive the sms code, can I just switch back to that account to see all my purchased games ? Thanks