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Account not showing

Toad571
Level 2

I’m on vacation and I was trying to use my oculus but my home was back to default and it wasn’t letting me go to my account can you please help me fix this promblem

2 REPLIES 2

OculusSupport
Community Manager
Community Manager

Hey @Toad571! Definitely doesn't sound like the ideal vacation with having account issues. Don't worry! We're here to help, and this should be a pretty simple fix.

 

Here are the steps to follow that tend to work for issues like this:

  • Turn off your headset.
  • Log out and back in to your Facebook account on your mobile device.
  • Log out and back in to your Meta Quest app on your mobile device.
  • Turn your headset back on.
  • Make sure your headset shows paired and connected in the mobile app.

 

After those steps, give it a few moments, and everything should show back up correctly in your headset! Make sure to let us know if you get it working, or if you need any further assistance. We're here for you!

OculusSupport
Community Manager
Community Manager

Hi again! We just wanted to check in and see if you were able to try those troubleshooting steps we sent yesterday. Let us know if it worked, or if you still need some more help!