Hello, thanks for reaching out to us. Having trouble adding another account? So that we can get a better understanding of the issue, please provide the following information:
If you are unable to resolve the issue, please complete a factory reset by following the steps in our public support page here for both the headset and on the phone companion application.
To get further assistance with any of these steps, please click here to submit a support ticket. We're here to help! 🙂