cancel
Showing results for 
Search instead for 
Did you mean: 

Account

My oculus is not letting me add another account to it 

1 REPLY 1

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hello, thanks for reaching out to us. Having trouble adding another account? So that we can get a better understanding of the issue, please provide the following information:

 

  • Do you have any other account logged in and you are trying to add your personal account as secondary account?
  • If there is no account on the headset, have you tried to reboot and start the process again?
  • Attempt to complete a reboot of the headset by holding down the power and volume (-) at the same time for 30 seconds to load the boot menu. Hit exit and reboot from the menu.

If you are unable to resolve the issue, please complete a factory reset by following the steps in our public support page here for both the headset and on the phone companion application.

To get further assistance with any of these steps, please click here to submit a support ticket. We're here to help! 🙂