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After recent update can't connect to PC either with Air Link or cable?

Spockulus71
Level 2

After updating today, my headset doesn't want to connect to my PC.

It puts up an error saying that "cannot open app turn on tracking"

Tracking is on, and I've also changed the batteries in the controllers just to make sure it's not a power issue.

Does anybody have any ideas??

1 ACCEPTED SOLUTION

Accepted Solutions

Spockulus71
Level 2

After some trial and error, I've discovered that its the oculus virtual desktop (the new feature to bring you desktop into the virtual environment) that's causing this error so if anyone else is suffering similar problems try turning this off.

It doesn't seem to have any connection to tracking but my removing it my Quest 2 is now working fine????

 

View solution in original post

4 REPLIES 4

Spockulus71
Level 2

After some trial and error, I've discovered that its the oculus virtual desktop (the new feature to bring you desktop into the virtual environment) that's causing this error so if anyone else is suffering similar problems try turning this off.

It doesn't seem to have any connection to tracking but my removing it my Quest 2 is now working fine????

 

View solution in original post

AdrianRodePL
Level 3

Please tell me - how to do it???

I don't understand what you're suggesting to be turned off. How do you do this?

Reset_
Level 3

Top tip Spockulus71 - turning off the desk works!

 

Each time we get a software update they break something else...

I dont mind beta testing the software for you but supply me with the hardware for free!!