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All of a sudden I need to put a pattern in

simond101
Level 2

Last night I went to get on my Oculus 2 and it wants me to put a pattern in, I never set anything up with a pattern. I'm completely locked out. I looked up some information and it said to go to my app on the phone and to go through a few things in order to reset it but it also asked for a pattern. Is there a way to reset my Oculus 2 so I don't have to use this pattern? Have I been hacked?. Looking for help Thank you

1 REPLY 1

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hey there. This does not sound right and we want to help figure this out to get you back in your Oculus. To remove the unlock pattern without having to use it, follow these steps:
 

  1. Open the Oculus app and tap Devices.
  2. Select your headset then swipe down to Headset Settings.
  3. Tap Unlock Pattern then tap Remove Unlock Pattern.
  4. Enter your Oculus PIN and tap Submit.

If this does not solve the problem, please submit a ticket and a member of our team will get back to you as quickly as possible. We look forward to hearing from you.