Hello,#Rift-S, #3Dots, #Not-Loading
Our Oculus Rift S has stopped working. We get the app to show the USB and the Headset are connected, But, the VR screen only shows 3 dots scrolling. And either a red or white light between the lens. I saw a post from Sept that your only current fix is to replace the headset. Here is the link to that solution.
Is this still the only option.
The Rift S was working great, then Sunday afternoon (10/10/2021) it stopped working after downloading/installing Beat Saber game from Steam.
We have uninstalled Beat Saber, Uninstalled/ reinstalled the Oculus software, all with the same result.
Disconnect/ reconnect PC side USB and Display cable.
Disconnect/ reconnect Headset side cable
Also has the same result.
We are re-installing the Oculus app again now, We'll add screenshots after the install has finished.
Hi Gabriel thank you for bringing this to the community. We understand how inconvenient this is to you and we would love to help! The issue you are having could be caused by various reasons let's do some troubleshooting to see it is one of the common ones. After following all the steps below and your system still does not work please submit a support ticket here. Kindly include in your support ticket all of the troubleshooting steps that you have taken.
Confirm if your computer still meets the minimum requirements for the Oculus Rift S:
NVIDIA GTX 1060 / AMD Radeon RX 480 equivalent or greater
NVIDIA GTX 970 / AMD Radeon R9 290 or greater
NVIDIA GTX 1050 Ti / AMD Radeon RX 470 or greater
NVIDIA GTX 960 4GB / AMD Radeon R9 290 or greater
The Rift S requires Windows 10.
The Rift S requires the following CPUs:
Intel i5-4590 / AMD Ryzen 5 1500X or greater
Intel i3-6100 / AMD Ryzen 3 1200, FX4350 or greater
The Oculus Rift S requires at least one USB 3.0 port.
Confirm that you're running the most up-to-date version of Windows 10. You can do this by selecting check for updates from your computer's system settings.
The most up-to-date USB driver should automatically be installed with the latest version of Windows
Confirm how the headset is connected, making sure that the headset and primary monitor are connected to the same video card: