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Anyone else have this problem

Bronzliy
Level 2
  • Hiya! I’m bronzliy call me ash, and I recently refunded an app on the quest 2 and it said it is approved, but I didn’t get my money back? And I was wondering if anyone can help me with this.
1 ACCEPTED SOLUTION

Accepted Solutions

OculusSupport
Community Manager
Community Manager

Hey there Ash, 

 

We are more than happy to help you with this!

 

Digital refunds can take 3-5 business days depending on your financial institution. If the refund has already been granted and you don't see the refund by the end of the month, please click here https://ocul.us/OculusCommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message. 

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2 REPLIES 2

OculusSupport
Community Manager
Community Manager

Hey there Ash, 

 

We are more than happy to help you with this!

 

Digital refunds can take 3-5 business days depending on your financial institution. If the refund has already been granted and you don't see the refund by the end of the month, please click here https://ocul.us/OculusCommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message. 

Yea it’s all confusing, it says it was granted and I have the email saying I got the money, but I didn’t see it appear in my acc. It probably billed to the wrong address I’m not sure. I shall wait longer if that’s the problem tho…