cancel
Showing results for 
Search instead for 
Did you mean: 

App error (Can’t reach oculus service)

Nekron910
Level 2

Hello. I faced the problem with oculus software (Win7: oculus quest 2). When it starts, there 1-2 min loading, then, showing the error "Can’t reach oculus service". Reinstalling\rebooting pc\repair app is do nothing for me. At the programm log i found this:

Debug] [11.01.2022 18:43:38] Starting up Fixer v1.16.0.0.
[Debug] [11.01.2022 18:43:38] Mutex is not locked by Librarian
[Error] [11.01.2022 18:43:38] Exception looking up CultureInfo for 'ru-RU-u-rg-ruzzzz'!
System.Globalization.CultureNotFoundException: Неподдерживаемая культура.
Имя параметра: name
ru-RU-u-rg-ruzzzz - недопустимый идентификатор культуры.
в System.Globalization.CultureInfo..ctor(String name, Boolean useUserOverride)
в Daybreak.i18n.Locales.GetSupportedLocaleForLocaleString(String locale)
[Debug] [11.01.2022 18:43:38] Setting locale to 'en-US' from input locale 'ru-RU-u-rg-ruzzzz'.
[Debug] [11.01.2022 18:43:38] Setting FBT locale to 'en_US'.
[Debug] [11.01.2022 18:43:38] Setting BCP 47 to 'en-US'.
[Debug] [11.01.2022 18:43:38] Setting canonical IETF tag to 'en-US-u-rg-uszzzz'.
[Info] [11.01.2022 18:43:38] Starting
[Info] [11.01.2022 18:43:38] Fetching from: https://graph.oculus.com/pc_gestalt_version?access_token=OC|1582076955407037|
[Info] [11.01.2022 18:43:39] Platform response: {"version":"1","uri":"https:\/\/securecdn.oculus.com\/binaries\/download\/?id=3109563372658380"}
[Warning] [11.01.2022 18:43:39] IPC connection attempt failed!
[Debug] [11.01.2022 18:43:39] Cannot connect to Runtime yet. Sleeping.

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey there, Nekron! We see you're running windows 7 and at the moment the optimal Operating software would be windows 10. We suggest deleting the PC application updating your operating software and attempting to redownload the application and connecting to the oculus software. Hope this helped! If you update your operating software and still have trouble connecting to the Oculus service please submit a support ticket here and an agent will be there to assist you further.