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Apps not showing up

Big_G54
Level 2

My purchased apps are not showing up even after rebooting the headset. I’m afraid to factory reset and lose everything. How do u fix this issue? 

2 REPLIES 2

OculusSupport
Community Manager
Community Manager

Well, that's not supposed to happen, we'll do our best to get this fixed and get your content back where it belongs.

 

Thanks for trying to restart your headset, now that we've done this we can try one other method to get your library back, take a look here:

 

- Completely log out of your headset, then power off

- Deleted your Oculus app from your device (iOS or Android) then restart your device 

- Go ahead and redownload the Oculus App and you should be asked to log in once more go ahead and do so

- Turn on your headset and restart the pairing process once more

 

Let us know if these steps were able to help, if you still need further assistance please reach out and we'll be happy to continue looking into this!

 

If needed send us a private message by clicking our name. Please remember, that you must be signed into the community first to send us a private message.

Tonberry_Qing
Oculus Support
Oculus Support

Hey @Big_G54 did you ever get your library back?

Have you tried turning it off and on again?