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Apps only Queing

TMCC_TED
Level 2

I have an Oculus that will only que apps and not download them.  I have tried different networks always with the same result.  How do I start trouble shooting this?  I have tried to download through both the headset and the mobile app with no different results.

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey TMCC_TED, we're sorry to hear your apps aren't downloading to your library. We have a few troubleshooting steps we would like to start with:

  • Uninstall and re-install the Oculus app
  • Reboot your headset
  • If you have a dual-band router, disable the dual-band feature and make sure you're on 5ghz

If you need further troubleshooting assistance, please submit a support ticket with us so we can look further into this issue. 😊👍