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Bad email address and lost pin

Cave_Bear
Level 2

Hello, I am stuck trying to figure out how to reset my pin while my default email, ported over from Facebook, is no longer functioning. I can’t change either my pin or email without the other. I updated my default email on Facebook, but Oculus is still on the bad email.

Please help!

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey there @Cave_Bear! We would be more than happy to help you get your email on your Oculus account changed, and then you should be able to reset your PIN without a problem! 

 

In order to take a look at your account on our end and make changes, we'll need some information regarding your account. To keep that info private, we'd like for you to send us a PM to work on this together.

 

To contact us via PM, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.