Hey @itsVanessa04 I'm really sorry that happened. I would be incredibly upset if I was banned for the wrong reasons. Unfortunately what you're experiencing is customer service related on their end.
Here is the PokerStars main URL: http://www.pokerstars.net
I have heard that their email support is pretty good: email@example.com
Also you can reach out to them directly on their Twitter handle: @StarsSupport
I hope you're able to reach a resolution with them. Please let us know what happens