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Banned on Pokerstars

itsVanessa04
Level 2

Today I got banned for “underage user duration permanent” even though the game says 17+ and I’m 18. I spent money on the game so please unbanned me, can anyone help?

1 REPLY 1

Tonberry_Qing
Oculus Support
Oculus Support

Hey @itsVanessa04 I'm really sorry that happened. I would be incredibly upset if I was banned for the wrong reasons. Unfortunately what you're experiencing is customer service related on their end. 

 

Here is the PokerStars main URL: http://www.pokerstars.net

I have heard that their email support is pretty good: support@pokerstars.net

Also you can reach out to them directly on their Twitter handle: @StarsSupport

 

I hope you're able to reach a resolution with them.  Please let us know what happens

Have you tried turning it off and on again?