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Big problem

AzzyAzzy
Level 2

I got my oculus about a year and a half ago, but about half a year ago the account tab says “Please try again later" and doesn't show anything, as well as all my games not showing up. The store, friends, and other tabs all show something similar. I didn't try to check on it after 4 months until today and it still doesn't work. I've
been really wanting to play VR and I just can't, has anyone had a similar issue, if so we're you able to fix it?

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey there! Let's get straight to work here. We wanted to first check in to see if you have been able to try out any troubleshooting steps? If you haven't been able to do we advise for you to please make sure that you're logged into the correct Meta Quest account.

 

Once you're able to confirm this we would like for you to sign out and sign back into your Meta Quest account. If this doesn't bring a solution then let us work on restarting your device. 

 

To Restart your headset: 

  1. With your headset on and powered on, press and hold the power button on the right side of your headset until you see the Power off screen.
  2. Select Restart. Your headset will turn off and then turn back on. 

If you're unable to restart your headset: 

  1. Press and hold the power button for at least 10 seconds. This will manually turn off your headset.
  2. Wait 30 seconds.
  3. Press and hold the power button until your headset turns back on.

Once your device has successfully restarted then please check to see if you're able to access your library. If you're still seeing an error message or unable to access your games/apps then we would like for you to try out one more step, which is Factory Resetting. Before performing this process we would like for you to check if you have Oculus Cloud enabled on your device. Check out this link here to verify. We hope this information you have provided is helpful. 

 

If happen to have any concerns or run into anything, we will be here to help! This link here will direct you to our team of specialist. We will make sure to get you taken care of!