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Black Screen with sound

Level 2

Quest 2 is about 2 months old , I'm new to this VR .

 But I'm having issues with head set. Black screen but I have sound,,was told by tech support to factory reset . Headset still black but I can  mirror it to TV or phone the image shows up on mirrored device.. as I'm setting up device I can select language then next screen is calibrate the controllers  and then the mirror image shakes like crazy. Ideas I checked sensor,  drain battery , full changed again , soft n factory reset,disconnect from wifi. , Uninstalled app n reinstall.  ?