Yesterday I updated the software on my oculus quest 2. After the update when I turn the headset on I see black screen and the area I selected as guardian before the update.
If I get out of the zone I see with the oculus camera.
I tried to do a hard reboot (I held the power button for 30 seconds and 10 seconds as well), but all I see is a black screen in the zone of the guardian. Also, I submitted a ticket to the oculus support team.
Anyone knows how to solve the problem? @OculusSupport
*Update* I did the factory reset and the headset works fine now.
Yeah I'm with you! I don't want to do the factory reset since it will delete all my game progress! And I don't understand WHERE @OculusSupport is!! I see a lot of people with the same problem, how come they don't do anything with it.
I really hope they will reply soon enough, I'm not doing the factory reset yet.