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Black screen after software update

Michalbbb
Protege

Yesterday I updated the software on my oculus quest 2. After the update when I turn the headset on I see black screen and the area I selected as guardian before the update. 

If I get out of the zone I see with the oculus camera. 

I tried to do a hard reboot (I held the power button for 30 seconds and 10 seconds as well), but all I see is a black screen in the zone of the guardian. Also, I submitted a ticket to the oculus support team.

Anyone knows how to solve the problem? @MetaQuestSupport 

*Update* I did the factory reset and the headset works fine now. 

31 REPLIES 31

RaulAlba
Explorer

[Edit: Solved as I managed to turn the headset off by holding down the power button for 30 seconds].

Same here with last update. Black screen and can't turn off the headset. I don't want to do a factory reset.

Hey Raul, we understand that a factory reset is not the most ideal solution. However, at this moment a factory reset is the best option to get past this issue of the black screen. 

 

Here is a link with the steps on how to perform a factory reset in case you or anyone else here needs them.

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