06-11-2021 03:48 AM - edited 06-11-2021 03:31 PM
Yesterday I updated the software on my oculus quest 2. After the update when I turn the headset on I see black screen and the area I selected as guardian before the update.
If I get out of the zone I see with the oculus camera.
I tried to do a hard reboot (I held the power button for 30 seconds and 10 seconds as well), but all I see is a black screen in the zone of the guardian. Also, I submitted a ticket to the oculus support team.
Anyone knows how to solve the problem? @MetaQuestSupport
*Update* I did the factory reset and the headset works fine now.
10-17-2021 02:17 AM - edited 10-17-2021 02:35 AM
[Edit: Solved as I managed to turn the headset off by holding down the power button for 30 seconds].
Same here with last update. Black screen and can't turn off the headset. I don't want to do a factory reset.
10-17-2021 12:33 PM
Hey Raul, we understand that a factory reset is not the most ideal solution. However, at this moment a factory reset is the best option to get past this issue of the black screen.
Here is a link with the steps on how to perform a factory reset in case you or anyone else here needs them.