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Black screen when i turn on my headset?

Anonymous
Not applicable

When i turn on my quest 2 it launches straight to black and the only thing i can see is the 3 dots loading screen and when i hold the oculus button to reset my position, it used to work some of the time but now it is straight to black and cant do anything. i have powered off my headset and held the volume down button and reset to factory reset but still doesnt work

any help is appreciated

4 REPLIES 4

MagnusHorn
Explorer

For me the problem is solved! It was the new silicon mask/face eye, I put on and that obscured the « presence detector » that turned off the screen thinking I wasn’t wearing it.

Anonymous
Not applicable

duuude why did i not think of this

im charging my headset and trying it 

thanks dude

MagnusHorn
Explorer

Oh my god ! I was three hours with no solution ! Oculus had no solution too... then I put my finger by hazard on the detector and the screen light on !!!!!! Maybe it is a hot infrared detector and the silicon was between it and my skin so the quest believed I wasn’t there and turn off the screen as if I was away from it 😖

Where is the hazard detector located?